The Consumer Protection Act, enlist the Rights of a Consumer (Consumer Rights) to get redressal, exploited at the hands of a seller.
The Consumer Protection Act, 1986, as recognized by the consumers, for seeking justice and compensation for any defect, fraud or deficiency found in any good or services purchased or hired by him.
Therefore, the Consumer Protection Act, 1986, enlists a set of Rights for the Consumer as redressal measures, as mentioned below:
1. Right to Safety:
2. Right to Information:
Manufacturing companies, other companies have to fully disclose all information about the quality, quantity, purity, standard and price of goods or service. The consumer has a right to access such information regarding quality and potential of good or service.
3.Right to Choice:
4.Right to Heard or Right to Representation:
This right ensures that a consumers interest receive due consideration on facing exploitation. The consumers right to representation by an advocate of his choice. Right to hearing, representation also includes the right to stand forth before a government or public union body.
5. Right to Seek Redressal:
Right to seek redressal is the utmost right what a consumer finally looks forward to! The redressal agency assures, justice and due compensation to the consumer. The compensation can include compensation in the form of form of money or replacement of goods or repair of defect in the goods.
6. Right to Consumer Education:
To spread awareness about the Act, so that every person literate or illiterate takes advantage of knowing his rights and his right to consumer protection, grievance and redressal.
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