Oct 30, 2017
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Consumer Court Mumbai

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Consumer Court Mumbai

The Consumer Protection Act, 1986, has set up Consumer Dispute Redressal Agencies or as we all call it ‘Consumer Court’ at various district, state and national levels in the form of district, state and national forums respectively, in this case the Consumer Court Mumbai.

The Consumer Court Mumbai as recognized by the consumer, for seeking justice and compensation for any defect, fraud or deficiency found in any good or services purchased or hired by him.

A number of Consumer Redressal Agencies have been established in Mumbai, the link aside provides for the consumer redressal agencies in Mumbai District: International Consumer Rights Protection Council.

Moreover, its important to know the jurisdiction of filing consumer complaint depending on the value of goods for claiming damages.

2.Where to file a consumer complaint?

An aggrieved consumer should know the jurisdiction of a consumer court that applies to him as per the valuation of his goods or services availed.

  • District court – Up to Rs.20 lakh.
  • State commission – Rs 20 lakh to Rs. 1 crore.
  • National commission – Above Rs. 1 crore.

The Consumer has to take both the territorial and pecuniary jurisdiction of the tribunal into consideration.

Territorial Jurisdiction of the Consumer Courts:-

District Forum or State Commission or National can institute a complaint within the local limits of their jurisdiction—

a)  the opposite party resides or caries on business or has a branch office or personally works for gain, or

b)  Furthermore, if there are more than one opposite parties, then any one of the opposite parties resides, or carries on business or has a branch office, or personally works for gain,

Provided that in such cases the permission of either District Forum, State Commission or National Commission as the case may be, or the opposite parties who do not reside in such place or carry on business or has a branch office or personally works for gain as the case may be, must be obtained , or

c) Also, where, the cause of action arose.

The consumer courts are very much entertaining with the consumer complaint, however one must know how to file a consumer complaint properly and in what manner.


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